Every NCR raised, root-caused, and verified closed. The way auditors look for them.
An NCR system built around the closure cycle ISO clause 10.2 describes. Every non-conformance is raised, root-caused, corrective action assigned, evidence captured and independently verified closed.
- One closure workflow
- Independent verification
- Linked to the clause
An incident captured is not a non-conformance closed.
It is what 10.2 asks for
Auditors do not look for incidents. They look for non-conformances raised, root-caused, corrected, verified closed by someone independent, and trended. That is what the clause says.
One record, raise to close
Most businesses spread NCRs across a spreadsheet, an inbox and a meeting. The single artefact the auditor wants does not exist anywhere. Here it does.
Verification is enforced
Closure requires sign-off by someone other than the originator and the action owner. The platform enforces it, so closures hold up at audit.
The full closure cycle, in one record.
Structured NCR raise
Raise NCRs from incidents, internal audits, surveillance findings, customer complaints, or supplier issues. All routed into the same closure workflow.
Root cause analysis
5 Whys, fishbone, and fault tree templates built in. The selected analysis is preserved with the NCR for audit.
Corrective action management
Each corrective action has an owner, a due date, and an evidence requirement. Overdue actions surface on the readiness dashboard.
Independent verification
Closure requires sign-off by a verifier other than the originator and the action owner, as the standard requires. The platform enforces it.
Trend analysis and recurrence
NCRs are categorised and trended. Recurring root causes are flagged automatically. Management review draws from this.
Linked to clauses and controls
Every NCR is linked to the clause and control it relates to. The relationship feeds the Vissi Audit gap analysis and the readiness score.
Three steps.
Raise
An NCR is raised from any source: incident, internal audit, supplier issue, customer complaint, surveillance finding. One workflow.
Root cause and action
Root cause analysis is documented in-platform. Corrective and preventive actions are assigned with owners, due dates, and evidence requirements.
Verify and close
Evidence is captured, an independent verifier signs off, the NCR is closed. The full record is preserved for surveillance audit.
“Our last audit closed with zero major and one minor non-conformance. The auditor commented that the NCR closure evidence was the cleanest he had seen this year.”
Every management system standard.
Common questions.
Can we use it for both audit findings and operational incidents?
Yes. The same closure workflow handles findings from surveillance audits, internal audits, supplier issues, customer complaints, and operational incidents. Source is captured per NCR.
Does it integrate with our existing incident reporting tool?
Yes. Common connectors include SafetyCulture, HammerTech, INX, and Donesafe. An incident in the source system can raise an NCR in Vissibl automatically.
How does the independent verification rule work?
Closure requires sign-off by someone who is neither the originator nor the action owner. The platform enforces this by hiding the close button from those parties. The constraint is configurable per NCR category.
Does it cover preventive actions, not just corrective?
Yes. Both corrective (post-event) and preventive (pre-event, often from trend analysis or risk review) actions are first-class objects with the same evidence and verification requirements.
Get every open NCR into one closure workflow, the way auditors expect.
Bring your open non-conformances and we will show them moving through the closure workflow on the call. No prep, no obligation.